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Privacy |
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Your privacy is extremely important to us. We never sell or rent your personal information
to any third parties under any circumstances. No legalese required - it's that simple!
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Security |
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As part of our effort to protect your personal information, including your credit
card information, we use Secure Socket Layer (SSL) technology. This means, if your
browser supports SSL (most do), your personal information will automatically be
encrypted before being sent over the Internet.
ScoutDerby.com and ScoutRentals.com have also obtained a digital certificate from
GeoTrust,
a leading provider of Internet security services. When you enter a secure area of
our site, a closed lock symbol or solid key should appear in the window's bottom
bar. Clicking on that lock or key symbol will show you the certificate details.
You can also click on the GeoTrust logo at the bottom of our Home page to see the certificate details.
As an additional security measure, we encrypt your credit card number in our database.
Obviously, we must keep customers' credit card numbers until charges are complete.
However, credit card numbers must be unencrypted immediately before charges are
processed. If our database were ever breached and sensitive credit card numbers
stolen, they should be virtually useless without our proprietary encryption routine.
All credit card information is deleted from our database as soon as transactions
are settled.
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Ordering Credit
Card |
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We want you to reserve your event early and we recognize the problem that may create
with credit card payments being charged so if you select credit card payment during
reservation checkout, your card will be charged no more then 72 hours before your
scheduled event. Please be aware of our
Credit Card
Hold Charge policy and understand how that
my affect your credit availability on that card until the hold charge is released.
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Credit Card
Hold Charge |
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The Credit card you provide during checkout must have enough available credit to
place a Hold Charge for the full replacement cost of the reserved merchandise. The
full replacement cost of each item and the Hold Charge amount will print on your
invoice. Hold Charges minus any
Cancellation,
Damage,
Late Check-In,
Unreturned Merchandise or
Pick Up No-Show
fees will be released within 72 hours of the merchandise return.
If you select Pay by Check during checkout or call to set up your reservation, a credit card
number is still required. This is strictly a measure to protect our investment in quality
merchandise. The Credit Card Hold Charge will reserved on this card. Also, any
Cancellation,,
Damage,,
Late Check-In,
Unreturned Merchandise or
Pick Up No-Show fees may be charged to this credit card.
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Cancellation |
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You may cancel your rental 2 weeks or more before your event and pay no cancellation
fee. if you cancel within 2 weeks of your event date, but at least 48 hours before
pickup, a cancellation fee of $15.00 will be charged to the
Ordering
Credit Card.
Any cancellation within 48 hours of your scheduled pickup time will be subject to
full charges since the likelihood of renting it at that late time is slim.
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Damaged Merchandise |
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All merchandise will be inspected upon return for any damage beyond normal wear
and tear. Any noted damage beyond normal wear and tear will be assessed a damage
fee. Any damage fees not paid at the time of return will be charged to the
Ordering
Credit Card.
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Late
Merchandise Check-In |
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As with all rental business, merchandise check-in is critical! Merchandise must
be returned on time to be available for the next event. If you are late, there may
be no merchandise available for someone else and their event will be ruined. Think
how you would feel if you arrive to pick up your rentals and it's not available
because the previous renter still has it!
Unless special arrangements have been approved prior to check-in time, a
late check-in fee of $15.00 will be assessed as long as the merchandise is returned
within 1 hour of the due time on the due date. Merchandise returned more than 1
hour late will be charged full rental fee for each day the merchandise is
late and cannot be rented for another event. Any late check-in fees not paid at
the time of return will be charged to the
Ordering
Credit Card.
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Unreturned
Merchandise |
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Merchandise will fall under the
Late Check-in Policy until check-in fees equal the amount of full replacement
cost as printed on your invoice. If you fail to return the rented merchandise before
this happens your
Credit Card
Hold Charge will convert to a regular credit card
charge in order to replace the merchandise and the merchandise is yours to keep.
If this happens and you still want to return the merchandise, we will consider buying
it from you upon inspection and negotiating a price.
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Pick Up No-Show |
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If you fail to pick up your rented merchandise at the arranged time, full rental
charges will apply and the
Ordering
Credit Card will be charged the amount shown on the invoice.
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